Moissanite Jewellery is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data in compliance with the Protection of Personal Information Act (POPIA) of South Africa.

1. Information We Collect

We may collect personal information from you when you:

  • Create an account
  • Place an order
  • Subscribe to our newsletter
  • Contact us for customer support
  • Participate in promotions or surveys

The types of information we may collect include, but are not limited to:

  • Name
  • Contact details (email address, phone number)
  • Billing and shipping addresses
  • Payment information (credit/debit card details)
  • Any other information you choose to provide

2. Purpose of Collecting Personal Information

We collect your personal information for the following purposes:

  • To process and fulfill your orders
  • To communicate with you regarding your order status or inquiries
  • To improve our products and services
  • To send you marketing communications and promotional offers (only with your consent)
  • To comply with legal obligations and protect our rights

3. Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to outside parties without your consent, except in the following circumstances:

  • To trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.
  • To comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.

4. Data Security

We implement a variety of security measures to maintain the safety of your personal information. This includes encryption, firewalls, and secure server hosting. However, please remember that no method of transmission over the Internet or method of electronic storage is 100% secure.

5. Your Rights

Under the POPI Act, you have the right to:

  • Access your personal information held by us
  • Request corrections to any inaccuracies in your personal information
  • Withdraw your consent for us to process your information at any time (subject to certain conditions)

6. Changes to Our Privacy Policy

We may update this Privacy Policy from time to time. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your account or by placing a prominent notice on our site.